Frequently Asked Questions
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What is Pickspace and who is it for?
Pickspace is the easiest property management software that helps manage tens of thousands of units in over 100 countries. Managing someone else’s portfolio? Pickspace has you covered too.
Our goal is to make your life easier so you get more done in less time, increase occupancy and profitability while decreasing turnover and workload. Soon you’ll have the time and energy to focus on what matters most.
Our goal is to make your life easier so you get more done in less time, increase occupancy and profitability while decreasing turnover and workload. Soon you’ll have the time and energy to focus on what matters most.
What properties can I manage?
If it has a door, you can manage it with Pickspace!
Manage any combination of properties and spaces, for example:
Manage any combination of properties and spaces, for example:
- Residential properties: Single Family, Multi-Family, Condo, Townhouse, Apartment
- Commercial properties: Industrial, Office, Retail, Shopping Center, Storage, Parking, Co-Working, Parking Spaces
- Student Housing
- Mobile Homes
- Affordable & Workforce Housing
- Community Associations & HOAs
What are the most popular features?
With Pickspace, you can:
- List and market your units online to increase occupancy
- Screen tenants and run background checks
- Offer paperless online applications to prospects
- Automatically fill and send lease agreements with eSignatures
- Offer renters insurance
- Collect rent online by ACH (eCheck, wire transfer), debit card, credit card, cash with DoorLoop’s RapidRent
- Offer a tenant portal with maintenance requests and communications
- Offer an owner’s portal with custom reports
- Manage your vendors and work orders
- Send automated renewal agreements to reduce turnover
- Manage your bookkeeping and accounting to remove duplicate data entry in QuickBooks
- Accounts Receivable, Accounts Payable and many more financials
- Run unlimited custom reports in seconds
- And much more
Why should I choose you over other programs?
Our mission is simple - to make your life easier. We want to reduce your stress and workload and bring peace back into your life.
We take pride in our 3 main differentiators:
- Ease of use - Take our complex competitor test - get a free trial from our top 3 competitors without speaking to anyone, and see for yourself which is the easiest.
- Speed - See how fast it is to create your account and complete your first few steps.
- World-class support - Our average response time to any messages, emails, or chats is 24 minutes, not hours.
Sign up today and see why everyone is switching to Pickspace. Did we mention we help you move over, for free?
What if I already use a property management software?
You can use Pickspace on top of your existing software. Utilize time-saving and automation features that don't yet exist with your current software.
You can also use Pickspace for all your new properties, units, and leases and gradually migrate your entire portfolio over with each renewal.
What will the competition say about Pickspace?
We love competition. It pushes everyone to make their products and services better. You will rarely find us talking bad about specific competitors because we embrace it. Unfortunately, not all competitors think the same. Below are some things they will most likely say about us, and our responses:
“Pickspace is new and won’t last long”
For over a decade, we’ve built industry-leading platforms. Feel free to ask any retail kiosk owner if they’ve heard of Nova Point of Sale, and any law firm or attorney if they’ve heard of PracticePanther. All of our previous companies are still thriving many years later. So far, we’ve raised over $30M from our partners, co-founders, and private investors and are here for the long run. And given the overwhelming support from the real estate tech community, that number keeps increasing.
“We were the first ones, we’ve been here the longest”
That’s usually not a good thing, especially with technology. When the technology and code is so outdated, it can never be significantly improved. Think about comparing a brand new iPhone or Android phone to one from 10 years ago. Every time there’s a software update, the phone gets slower. Over time, the hardware simply needs to be replaced.
“They’re small. We have hundreds of thousands of customers.”
Bigger does not mean better. Generally speaking, companies that are so big become excruciatingly slow, stop innovating, and no longer care about you. When was the last time you spoke to the CEO of such a company, or made a feature request that actually got listened to and implemented?
“We are endorsed by every real estate association and group. They are not.”
If we spent $100,000/year on advertising, sponsorships and memberships, we would too. Instead, we choose to reinvest back into our product so we can deliver the best experience and service for you. Put simply, most are paying to be endorsed.
“We are more secure, do 3rd party audits, etc…”
After building numerous software companies, we know a thing or two about security. Feel free to check out our security page for more.
Can I use Pickspace from my phone?
Yes, in fact, there is even an iPhone, iPad, and Android app available on the Google Play Store and Apple App Store.
The best part is, nearly every single screen and feature on the Desktop version is available in the mobile app.
Now you can work and access all of your properties remotely no matter where you are in the world.
The best part is, nearly every single screen and feature on the Desktop version is available in the mobile app.
Now you can work and access all of your properties remotely no matter where you are in the world.
What is the process to get started?
After years of trial and error, we came up with the Perfect Portfolio Plan:
- Schedule a demo.
- If you’re using another software, import all your data into DoorLoop with our dedicated migration team.
- Complete a 1-hour basic training.
- Add all your properties, units, tenants, and lease expirations.
- Email your tenants the link to their new tenant portal for payments, maintenance requests, and messages.
- Enable the owner portal for financial reports.
If I use Excel, Word, Outlook & Dropbox, will it help?
Simply put: Efficiency.
Why use multiple programs when you can use one that combines everything, saves you time and does so much more? With the power of an all-in-one software, and only one login, you no longer have to switch between 10 different programs.
Instead of manually typing lease agreements, renewal offers, and other documents in Word, you can use prefilled templates and send them from DoorLoop.
Never forget about applications, lease agreements, tasks, maintenance requests, deadlines, rent payments, late fees, evictions, renewals, and more with automated reminders and built-in tracking features.
Automate your repetitive tasks so you can focus on what really matters - building better relationships and growing your business.
As former property managers and current owners of real estate, we know you’re spread thin. Let us help you increase your revenue, and decrease your workload.
How does Pickspace reduce turnover?
One of the major reasons we started Pickspace was to solve our own problems and reduce the costs associated with employee, tenant, and owner turnover.
With no great systems in place, things constantly slipped through the cracks. After years of experimentation, we’ve perfected the entire process and built all our best practices into Pickspace to help reduce turnover for:
Tenants:
With a beautifully designed website for your listings and detailed background checks, you’ll attract better quality tenants that will improve the quality of life for your other tenants. When you offer a modern experience for your tenants, give them an easy way to communicate and create maintenance requests, and make sure nothing falls between the cracks, they’re much happier, stay longer, and will even pay more. Plus, renewing is as simple as a few clicks!
Staff:
Most employees are stressed, overwhelmed and barely have time to focus on what’s most important. DoorLoop will help them automate most (if not all) of the repetitive and tedious administrative work. They’ll be able to work faster and get more done in less time, with fewer errors. You’ll be able to grow your business while keeping the same employee count.
Owners:
Impress your owners with the power, organization, and efficiency you get with DoorLoop. With timely printed checks, unlimited customizable reports, robust accounting, and a dedicated owner portal, the increase in transparency will increase their trust.
How much training will I need?
Pickspace is so easy to use, most people need very little (if any) training. We recommend 1-2 virtual training sessions with us (only an hour long) so we can show you some best practices.
If you need more help, we have training and support for you and your entire team including live virtual training on Zoom, tutorial videos, help center articles, and more.
The best part is, you no longer have to train your team or answer any questions about the software, we’ll do it for you!
What are your prices?
Thanks to the $30M we raised from our partners and investors, and in order to expedite our growth, we’re offering 50% off your first 2 months.
Prices start at only $49/month for your first 20 units, or $24.50 with the promo.
You will receive free updates, training, support, and data migration included.
